Return & Refund Policy

At Kineticura, your satisfaction is our priority. If your Kineticura Relief Pro arrives with a defect or malfunctions, you may request a return within 30 days of delivery under the following conditions:

✅ Returns

• You must request the return no later than 30 days from delivery.

• The item must be in its original packaging, unused, and in the same condition you received it.

• Proof of purchase (order number or receipt) and photo/video evidence of the defect are required.

💰 Refunds

• Once we receive and inspect the item, we will notify you whether your refund is approved.

• Approved refunds will be issued to your original payment method within 5–10 business days.

🔄 Exchanges

• If the product is defective or damaged upon arrival, we will replace it at no additional cost to you.

🚚 Return Shipping

• You are responsible for return shipping costs unless the item was defective or we shipped the wrong product.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

❌ Non-Returnable Items

• Products that are used, altered, or not in their original condition

• Items missing original packaging, accessories, or documentation

⚙️ How to Start a Return

Contact us at kineticura@gmail.com with your order number, description of the issue, and photos/videos of the defect. Our support team will guide you through the return process.